Faqs

HOW MUCH DOES SHIPPING COST?

The shipping cost may vary depending on the shipment location and the store's policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.

WHERE DO WE DELIVER?

We provide worldwide shipping.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.

HOW CAN I TRACK MY PACKAGE?

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

WHAT SHOULD I DO IF MY TRACKING NUMBER DOESN'T WORK?

It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days (domestic US) or 45 business days (international).

WHAT SHOULD I DO IF A PACKAGE IS MISSING?

Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:
1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
2. Check your Order Confirmation to find the tracking status
3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
4. Contact your local shipping carrier for further information.
5. Contact our customer service if the package still can't be found.

IS EXPRESS SHIPPING AVAILABLE?

Currently, we only offer the Standard Shipping method for our products.

HOW CAN I EDIT/CANCEL MY ORDER?

You can modify some of the order's details within 06 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into production right away and won't be able to be changed or canceled.

IS THERE A CANCELLATION FEE AVAILABLE?

If the order qualifies for cancellation, there is no cancellation fee.

CAN I APPLY A PROMOTION CODE AFTER MY PURCHASE IS COMPLETED?

We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.

HOW DO I USE A PROMO CODE ON CHECKOUT?

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

CAN I USE 2 PROMO CODES AT THE SAME TIME?

Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.

CAN I PLACE AN ORDER OVER THE PHONE?

We don't currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.

CAN I RETURN MY PACKAGE?

If you have any issues with your order, please contact us via our Contact Form within 14 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.
There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.

HOW CAN I EXCHANGE MY ITEMS?

Our items do not currently provide an exchange option. Please get in touch with our customer service within 14 days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.

HOW LONG DO REFUNDS AND REPLACEMENTS TAKE?

After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.

WHEN THERE ARE UNKNOWN CHARGES, WHAT SHOULD I DO?

You might not identify a charge for some reason. Please adhere to the guidelines below.
1. For complete details about your order, please refer to your Order Confirmation.
2. Inquire if anyone of your family or friends have ordered from us using your information.
3. To find out more, get in touch with your bank.
4. Contact our customer service for prompt assistance.

WHY MY PAYMENT ISN'T ACCEPTED?

To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard, Discover, American Express, Apple Pay, PayPal, PayNow, Trustly, QR PromptPay, Pix, Poli, Boleto and MTN Mobile Money only.

WHEN WILL MY CARD BE CHARGED?

As soon as your order has been successfully placed.

WHAT IF I FIND SOMETHING SUSPICIOUS REGARDING MY PURCHASE?

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.

HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

WHAT IS THE PROCESS FOR QUALITY ASSURANCE?

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.